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Call our billing team at (718) 826-3200 before paying. Billing statements sometimes reflect charges before insurance has fully processed a claim, or may show a co-insurance or deductible balance that is genuinely your responsibility after insurance adjudication. Our team can pull up your account, confirm whether your insurance has been billed, check the status of any outstanding claims, and explain exactly what each charge represents. We verify insurance benefits before every first visit specifically to avoid billing surprises - if something on your statement does not match what you were told at intake, we want to know and we will investigate it.

Yes - Health Savings Account (HSA) and Flexible Spending Account (FSA) cards are accepted for all payment methods: online portal, phone, and in person at any location. Physical therapy co-pays, co-insurance, deductible balances, and self-pay charges are all qualified medical expenses under IRS rules. Diagnostic study charges (EMG, MSKUS, evoked potentials, VNG) are also qualified expenses. If your HSA or FSA card is declined, it is usually because the card has a daily transaction limit or requires itemised receipts for reimbursement - call us and we can provide the documentation your plan requires.

No-Fault patients should not be receiving a balance bill for covered services. If you have received a statement and you are a No-Fault patient, please call us immediately at (718) 826-3200. The most common reasons a No-Fault patient receives a statement are: the No-Fault carrier has issued a denial that is being appealed, the carrier has requested additional documentation before processing, your No-Fault benefits have been exhausted, or a specific diagnostic service was billed separately and requires separate carrier authorisation. We manage all No-Fault billing and authorisation processes - if there is a carrier issue affecting your account, our billing team will explain the status and what is being done to resolve it.

Diagnostic studies - EMG/nerve conduction studies, musculoskeletal ultrasound, evoked potentials, and VNG - are billed under their own CPT procedure codes, separately from physical therapy services. This is standard practice and reflects how these services are classified by insurance carriers. Your cost-sharing for diagnostic studies may differ from your PT co-pay - for example, some plans apply your deductible to diagnostic imaging but not to PT co-pays. We confirm diagnostic billing coverage separately at intake when a study is ordered. If you have a question about a specific diagnostic charge, call our billing team and we will walk you through exactly what was performed and what your plan's cost-sharing applies.

Call us before your balance is sent to collections. Our billing team can arrange an interest-free payment plan based on what is manageable for your situation - typically monthly installments over a set period. There is no credit check required and payment plans do not affect your clinical care in any way. In cases of genuine financial hardship, we consider additional accommodations on a case-by-case basis. We do not want billing concerns to stop someone from completing their treatment or to cause unnecessary financial stress. The earlier you call to discuss your situation, the more options we have available.